- Customer Satisfaction Focus – satisfy the customer
- Quality Products / Services – provide consistent quality and value in what you do
- Skilled and Experienced Management Team – quality management (in-house and/or external)
- Loyal, Committed and Productive Staff – effective and efficient employees
- Innovative culture – continuously improving/bettering what and how the business does
- Solid Financial Management Systems – good control and performance analysis mechanisms
- Access to Capital to Develop and Grow – adequate funds to grow and sustain the business
- Competitive advantage – establishment and maintenance of a unique point of difference
- Quality Planning – establishing the destination and plotting course
- Good Corporate Governance, include:
- Lay solid foundations for management
- Structure the board to add value
- Promote ethical and responsible decision making
- Safeguard integrity in financial reporting
- Make timely and balanced disclosure
- Respect the rights of shareholders
- Recognise and manage risk
- Remunerate fairly and responsibly
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